Responsible Gaming
at kirkiri — Play Smart, Stay Safe

1. Age Restriction & Eligibility

kirkiri is strictly an 18+ platform. We enforce a minimum age requirement of 18 years across every product category on the site, including cricket betting, live casino games, slot machines, crash games, and all instant-win formats. No person under the age of 18 is permitted to register an account, make a deposit, place a bet, or claim any promotional offer on the kirkiri platform.

During the account registration and KYC verification process, all new players are required to provide a valid government-issued identity document confirming their date of birth. Acceptable documents include the Bangladesh National Identity Card (NID) and a valid passport. If a player cannot satisfactorily verify that they are 18 years of age or older, their account will be suspended and any funds held pending verification will be returned to the original payment source.

Age Verification Process

1. Registration: Enter your date of birth truthfully during sign-up. Providing a false date of birth is a breach of the kirkiri Terms & Conditions and may result in permanent account closure and forfeiture of funds.
2. KYC Request: Within 72 hours of your first deposit, or when your cumulative withdrawals exceed ৳10,000, you will be asked to upload a clear photo of your NID or passport.
3. Document Review: kirkiri's compliance team will review your documents within 1–3 business days. You will be notified by email once verification is complete.
4. Ongoing Monitoring: If our systems detect activity patterns consistent with underage usage at any time, your account may be placed under review even if it was previously verified.

2. Recognising Problem Gambling

Problem gambling is a recognised behavioural condition that can affect anyone, regardless of age, income, or background. The key difference between recreational gambling and problem gambling is control: recreational gamblers can stop when they choose to, while problem gamblers find it increasingly difficult to stop even when gambling is causing financial or personal harm.

kirkiri encourages all players to periodically assess their own gambling behaviour. The following warning signs may indicate that gambling has moved from entertainment to a harmful habit. If you recognise several of these signs in yourself, we strongly encourage you to use kirkiri's self-exclusion tools or contact our responsible gaming support team immediately.

Warning Signs to Watch For

3. Deposit & Wager Limits

One of the most effective tools for staying in control of your gambling spend is a self-imposed deposit or wager limit. kirkiri allows all registered players to set limits on how much money they can deposit into their account over a defined period. These limits are designed to help you pre-commit to a sensible gambling budget before you begin playing, rather than trying to exercise restraint in the heat of a live match or a streak of slot spins.

Available Limit Types

• Daily Deposit Limit: Set a maximum BDT amount that can be deposited into your kirkiri account within any 24-hour period.
• Weekly Deposit Limit: Set a maximum BDT amount that can be deposited across any rolling 7-day window.
• Monthly Deposit Limit: Set a maximum BDT amount that can be deposited in any calendar month.
• Single Bet Limit: Set a maximum stake per individual bet, preventing impulse high-stake bets during live events such as BPL or IPL matches.
• Loss Limit: Set a maximum total loss amount per day, week, or month. Once this threshold is reached, no further bets can be placed until the period resets.
• Session Limit: Set a maximum duration for a single continuous gaming session, after which you will be automatically logged out and reminded to take a break.

How to Set Your Limits

1. Log in to your kirkiri account and navigate to Account Settings.
2. Select the Responsible Gaming tab from the settings menu.
3. Choose the limit type you wish to set (daily/weekly/monthly deposit, loss, or session limit).
4. Enter your desired limit amount in BDT and confirm the change. The limit takes effect immediately.
5. To increase a limit: Requests to increase a limit are subject to a mandatory 7-day cooling-off period before the higher limit becomes active. Decreases take effect immediately.

4. Time-Out & Cooling-Off Periods

A time-out is a short-term break from gambling designed for players who feel they need a brief pause without committing to a full self-exclusion. During a time-out, your kirkiri account remains open but you are unable to log in, place bets, make deposits, or access any real-money gambling features. Any pending bets placed before the time-out began will still be settled normally, and any balance in your account will be preserved.

Available Time-Out Durations

• 24-Hour Time-Out: A single-day pause, useful if you feel you have been playing too intensively during a BPL or IPL match day.
• 7-Day Time-Out: A one-week break, recommended if you notice that gambling has been taking more of your time or money than usual for a sustained period.
• 30-Day Time-Out: A one-month cooling-off period, suitable for players who want a meaningful break to reassess their gambling habits without permanently closing their account.
• 90-Day Time-Out: A three-month break, appropriate for players experiencing noticeable negative effects from gambling on their finances, relationships, or mental well-being.
• Custom Duration: If none of the standard periods suit your situation, contact our responsible gaming team to arrange a custom time-out period.

Reactivating After a Time-Out

At the end of a time-out period, your account will not be automatically reactivated. You will need to actively log in and confirm that you wish to resume playing. This additional confirmation step is deliberately designed to ensure that you make a conscious, considered decision to return rather than drifting back to the platform by habit. During the reactivation flow, kirkiri will remind you of the responsible gaming tools available and prompt you to set new deposit limits before your first session.

5. Self-Exclusion Programme

Self-exclusion is kirkiri's most powerful responsible gaming tool. It is designed for players who have concluded that they need a long-term or permanent break from gambling and want the platform to actively prevent them from accessing their account, regardless of future impulses. Unlike a time-out, a self-exclusion cannot be lifted before the minimum period has elapsed, and all requests to end a self-exclusion early are declined as a matter of policy.

Self-Exclusion Periods

• 6 Months: The minimum self-exclusion period available at kirkiri.
• 1 Year: Recommended for players experiencing significant financial or personal harm from gambling.
• 3 Years: For players who feel they need an extended recovery period.
• 5 Years: For players with a documented history of problem gambling who require a long-term structural barrier.
• Permanent: A lifetime self-exclusion that cannot be reversed under any circumstances. This option is available to any player who requests it and is strongly encouraged for players who have sought professional help for gambling addiction.

What Happens During Self-Exclusion

• Your account is immediately locked and you cannot log in.
• All marketing and promotional communications are permanently suspended for the duration of the exclusion, including BPL and IPL betting promotions.
• Any account balance at the time of exclusion will be refunded to your registered payment method (bKash, Nagad, Rocket, or bank account) within 5–7 business days.
• Any pending bonus balances and associated wagering requirements are cancelled and forfeited.
• Self-exclusion records are retained permanently, even after the exclusion period ends, to ensure that future re-registration attempts are identified and handled appropriately.

How to Request Self-Exclusion

1. Via Account Settings: Log in, go to Account Settings → Responsible Gaming → Self-Exclusion, select your preferred duration, and confirm your decision.
2. Via Live Chat: Open the Live Chat window and tell the agent you wish to self-exclude. The agent will process your request immediately during the same session.
3. Via Email: Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered username and mobile number. Your account will be locked within 2 hours of the request being received.

6. Safer Gambling Tips

The vast majority of kirkiri players enjoy cricket betting and casino games as a form of entertainment without developing harmful habits. The following practical guidelines are designed to help you keep gambling enjoyable, affordable, and well within your personal boundaries. These tips are relevant whether you are a casual weekend bettor during BPL season or a regular player who enjoys daily slot sessions.

• Set a budget before you play — decide exactly how much money you can afford to spend on gambling this week or month and treat that amount as the cost of entertainment, not as an investment.
• Never chase losses — if you have reached your session loss limit, stop playing. The idea that the next bet will recover what you have lost is statistically false and psychologically harmful.
• Treat winnings as a bonus, not income — gambling outcomes are random. A lucky win during a BPL match does not mean the next session will also be profitable. Never rely on gambling to pay bills or living expenses.
• Take regular breaks — step away from the screen after every 60–90 minutes of play. Physical breaks reduce impulsive decision-making, especially during fast-paced live betting events.
• Keep track of time — it is easy to lose track of how long you have been playing, especially during evening sessions after a full day of work. Use the session timer in your kirkiri account settings.
• Play sober — avoid gambling when you are under the influence of alcohol or any substance that may impair your judgment or lower your inhibitions.
• Balance gambling with other activities — gambling should be one of many leisure activities in your life, not the primary or only one. Maintaining a social life, exercise routine, and non-gambling hobbies is important for overall well-being.
• Be honest with yourself and others — if family members or friends have expressed concern about your gambling, take those conversations seriously. The people closest to us often notice changes in behaviour before we do.
• Use the tools kirkiri provides — deposit limits, time-outs, and self-exclusion exist because they work. Do not wait until gambling becomes a serious problem before using them.

7. Support Resources & Help

If you believe that gambling is having a negative impact on your life — or the life of someone close to you — reaching out for help is the right move and one we actively encourage. kirkiri's responsible gaming team is available around the clock, and there are also independent organisations that provide confidential support for people in Bangladesh and beyond who are dealing with gambling-related harm.

External Support Organisations

The following organisations provide free, confidential, and professional support for problem gambling. kirkiri does not operate or control these services, but we encourage any player who is struggling to reach out to them directly.

• Gamblers Anonymous (International): A fellowship programme for people who share the desire to stop gambling. Chapters and online meetings are available internationally.
• GamCare: A leading provider of information, advice, and support for anyone affected by problem gambling. Offers a confidential helpline, online chat, and self-help tools.
• BeGambleAware: Provides free and confidential information and support for people concerned about their gambling. Includes a 24/7 helpline and online chat service.
• Kaan Pete Roi (Bangladesh): An emotional support helpline based in Dhaka that offers confidential listening and referral services for people experiencing psychological distress, including gambling-related anxiety and depression.

8. Parental Controls & Minor Protection

Protecting minors from exposure to online gambling is a shared responsibility between kirkiri and the adults in a young person's household. kirkiri's age verification process is specifically designed to prevent under-18s from registering and playing on the platform. However, we recognise that technical measures alone are not sufficient and that parental awareness and action play a crucial role in keeping young people safe online.

Recommendations for Adults in Bangladesh

• Keep devices secure: Enable password or biometric lock screens on all devices that have kirkiri or any other gambling platform saved in the browser history or as an app.
• Do not share login credentials: Never allow children or teenagers to use your kirkiri account for any reason, even to "watch" a live cricket match through the platform's live betting interface.
• Use parental control software: Tools such as Google Family Link, Apple Screen Time, and third-party filtering apps can block access to gambling websites on shared devices used by younger family members.
• Talk openly about gambling: Have age-appropriate conversations with children and teenagers about the nature of gambling, the role of chance, and the financial risks involved. Young people who understand these concepts are better equipped to make safe decisions.
• Monitor bank statements: If you share a bKash, Nagad, or bank account with a family member, periodically check transaction history for any unexpected deposits to gambling platforms.
• Report underage accounts: If you believe a minor has registered on kirkiri, contact our support team at [email protected] immediately. We will investigate and close the account within 24 hours.